Right of withdrawal:

You have the right to revoke your purchase contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods. However, the period does not begin before the purchase contract has become binding on you through your approval of the purchased item. In order to exercise your right of withdrawal, you must send us (Fridolin GmbH, Josef Schmidt, Rigipsstr. 15, 71083 Herrenberg, telephone number: 07032 920698, fax number: 07032 29471, e-mail address: bestellung@fridolin-shop.de) a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.

If you withdraw from the contract, we will have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Return address:

Fridolin GmbH
Rigipsstrasse 15
71083 Herrenberg
GERMANY

Reference to OS portal for resolving disputes arising from online trading:

We would like to inform you that from 09.01.2016 the new "Regulation on Online Dispute Resolution in Consumer Matters" came into force (REGULATION (EU) No. 524/2013 OF THE EUROPEAN PARLIAMENT AND THE COUNCIL of 21 May 2013) .

This law was put in place so that in order for consumers to have confidence in and take full advantage of the Digital Single Market, they must have access to simple, efficient, fast and inexpensive ways of resolving disputes arising from online sales of goods or the online provision of services. This is especially true when consumers make purchases across borders.

Information on this can be found in Article 14 paragraph 1 of the ODR-VO, which you can download as a PDF under the following link:

http://eur-lex.europa.eu/legal-content/DE/TXT/PDF/?uri=CELEX:32013R0524

The following link will take you directly to the OS platform for dispute resolution:

http://ec.europa.eu/consumers/odr

Epilogue:

If you are not satisfied with anything or have any questions, please contact us. We usually find a good solution for everyone involved.